FAQs

Frequently Asked Questions (FAQs)

1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option for select locations. You can choose COD at checkout if it’s available for your address.

2. What is your return policy?
We have a 7-day return policy. If you’re not satisfied with your purchase, you can return the product within 7 days of delivery. Please ensure that the item is unused and in its original packaging. For more details on how to initiate a return, visit our Returns Policy page.

3. How can I track my order?
Once your order is shipped, we will send you a tracking link via email or SMS. You can use this link to check the real-time status of your delivery.

4. What are the delivery charges?
We offer free shipping on all orders above ₹499. For orders below this amount, a nominal shipping fee will be charged, which will be displayed at checkout.

5. How long does delivery take?
Delivery typically takes 3-7 business days, depending on your location. We offer faster delivery options in metro cities, while deliveries to tier 1 and tier 2 cities might take slightly longer.

6. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After 24 hours, the order may have already been processed for shipping, and cancellation may not be possible.

7. How do I contact customer support?
For any queries or concerns, feel free to contact our customer support team via email at hi@shopharmoni.com or call us at +917249577564. We’re here to help you from Mon-sat (10-7pm).

8. Do you offer exchanges?
Yes, we do offer exchanges for certain products, subject to availability. If you wish to exchange your product, please reach out to our customer support team within 7 days of receiving your order.

9. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular mobile wallets like Google Pay, PhonePe, and Paytm.

10. Can I change my delivery address after placing an order?
If you need to change the delivery address, please contact our support team as soon as possible. We’ll do our best to update your address, provided the order hasn’t been shipped yet.